Terms & Conditions
These Terms & Conditions govern your use of the GrandServe LLC website and your communications with us through website forms, telephone, email, and SMS.
1. Website information
Website content is provided for general informational and scheduling purposes. Submitting a form does not guarantee appointment availability, a specific arrival time, a repair outcome, parts availability, warranty coverage, or a particular price.
2. Service requests and estimates
Appliance repair recommendations and pricing may depend on an in-person inspection, appliance condition, model information, diagnostic findings, labor, parts availability, access conditions, and other factors. Any binding service terms, estimate, authorization, payment obligation, or warranty will be stated in the applicable service documentation or invoice.
3. Appointments
Appointment dates and arrival windows are subject to confirmation and may change because of route conditions, traffic, technician availability, parts, prior appointments, safety concerns, or circumstances outside our reasonable control. Please provide accurate contact and service information.
4. SMS terms
The GrandServe LLC service messaging program may send messages related to service requests, estimates, appointment confirmations and reminders, technician arrival updates, repair updates, and follow-up communication.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out at any time.
- Reply HELP for help, or call (424) 321-8301.
- Consent is not a condition of purchase.
You are responsible for providing a mobile number that you are authorized to use. Mobile carriers are not responsible for delayed or undelivered messages. Your SMS use is also subject to our Privacy Policy.
5. Acceptable use
You agree not to:
- Submit false, misleading, fraudulent, unlawful, or abusive information.
- Interfere with website security, availability, forms, or normal operation.
- Attempt unauthorized access to the website, hosting systems, or collected information.
- Use website content or contact systems to harass, impersonate, or violate another person’s rights.
6. Intellectual property
The GrandServe LLC name, website design, text, graphics, and other original website content are owned by GrandServe LLC or used with permission and may not be copied, republished, or commercially exploited without permission, except as allowed by law.
7. Third-party services and links
The website may rely on or link to third-party services such as hosting, forms, maps, scheduling, communications, or payment providers. Those services may have separate terms and privacy practices. GrandServe LLC is not responsible for third-party websites that we do not control.
8. Disclaimer
To the extent permitted by law, the website is provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or current. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
9. Limitation of liability
To the extent permitted by applicable law, GrandServe LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of or inability to use this website. This provision does not limit liability that cannot lawfully be limited.
10. Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where federal law or another mandatory law applies.
11. Changes
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised “Last updated” date.
12. Contact us
GrandServe LLC
12265 Ventura Blvd
Studio City, CA 91604
Phone: (424) 321-8301
Email: info@gserv.net