Privacy Policy
This Privacy Policy explains how GrandServe LLC collects, uses, stores, and discloses information when you use our website, request appliance service, or communicate with us.
1. Information we collect
We may collect information that you provide directly to us, including:
- Name, telephone number, email address, service address, and ZIP code.
- Appliance type, brand, model information, symptoms, photographs, and repair details.
- Appointment preferences, communication preferences, and service history.
- SMS consent records, including the consent status, disclosure version, and submission time.
Our website or hosting provider may also collect standard technical information such as IP address, browser type, device information, pages visited, and basic security logs.
2. How we use information
We may use information to:
- Respond to service requests and schedule appliance repair appointments.
- Prepare estimates and communicate appointment, technician arrival, and repair updates.
- Provide customer support, maintain service records, and process follow-up requests.
- Operate, secure, and improve our website and business operations.
- Comply with applicable legal, regulatory, accounting, or safety obligations.
3. SMS communications
When you affirmatively check the SMS consent box, you agree to receive text messages from GrandServe LLC related to service requests, estimates, appointment confirmations and reminders, technician arrival updates, repair updates, and follow-up communication.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out at any time.
- Reply HELP for help, or call (424) 321-8301.
- Consent is not a condition of purchase.
GrandServe LLC does not sell SMS opt-in data or SMS consent to third parties for their marketing purposes. We may use service providers that help us deliver communications, host forms, manage scheduling, or operate our systems, but only as needed to provide those services.
4. When we disclose information
We may disclose information:
- To technicians, vendors, and service providers involved in fulfilling your service request.
- To website hosting, communications, scheduling, payment, accounting, and security providers.
- When required by law, legal process, or a valid governmental request.
- To protect the rights, safety, property, and operations of GrandServe LLC, our customers, or others.
- In connection with a business reorganization, financing, sale, or transfer, subject to applicable law.
5. Data retention and security
We retain information for as long as reasonably necessary for service, warranty, accounting, legal, fraud-prevention, and operational purposes. We use reasonable administrative, technical, and physical safeguards, but no website, transmission method, or storage system is completely secure.
6. Your choices
- You may opt out of SMS messages by replying STOP or by contacting us.
- You may request correction or deletion of information by emailing info@gserv.net.
- You may decline optional SMS consent and request contact by phone call or email instead.
7. California privacy rights
Depending on applicable law and your relationship with us, California residents may have rights to request access to, correction of, or deletion of certain personal information, and to receive information about how personal information is used or disclosed. To submit a request, contact us using the information below. We may need to verify your identity before completing a request.
8. Children’s privacy
Our website and appliance repair services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
9. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date.
10. Contact us
GrandServe LLC
12265 Ventura Blvd
Studio City, CA 91604
Phone: (424) 321-8301
Email: info@gserv.net